Held Invoices
Pause a cart, optionally print a hold ticket, monitor held-cart counts, and safely recall or delete held invoices.
What Is a Held Invoice?
Hold temporarily saves the current cart so an employee can serve another customer without cancell...
How to Put an Invoice on Hold
Add at least one item to the cart. Select Hold beside the Cancel action. Select or confirm the cu...
How to Print and Use a Hold Ticket
When placing a cart on hold, leave Print Hold Ticket selected to print a ticket automatically. Yo...
How to Find and Recall a Held Invoice
When one or more carts are held, a Held Invoice navigation item appears with a badge showing the ...
How to Delete a Held Invoice Safely
Delete a held cart only when the customer has abandoned it or the hold was created by mistake. Op...