Register & Sales
Create sales, find products, take payments, issue receipts, and manage register activity.
Register Fundamentals
Understand the register layout, Sale and Refund modes, cart, totals, notes, customer area, and ch...
What Is the Register?
Navigation: Open Register from the main navigation. The register is where employees build a cart ...
Understand the Register Layout
Customer area: Search, select, or keep the Walk-In Customer. Sale/Refund switch: Determines wheth...
How to Ring Up a Basic Sale
Open the Register and confirm Sale is selected. Ask for the customer’s phone number and select th...
Sale Mode vs Refund Mode
The mode switch near the top of the register controls how the next item is added. Sale: Adds posi...
Customers at the Register
Find customers reliably by phone number, use Walk-In Customer, and recognize notes, favorites, an...
Best Practice: Find the Customer by Phone Number
Ask, “What is the best phone number for your account?” and search that number before trying the c...
How to Search and Select a Customer
Open the customer selector on the register. Search by phone number whenever possible. Name search...
When to Use Walk-In Customer
Leave the default Walk-In Customer selected when the shopper does not want to provide information...
Understand Customer Notes, Favorites and Blacklist Warnings
Customer note: A saved note appears with a red pulsing indicator so staff know to read it. The no...
Products, Identifiers & Cart
Add products by name, IMEI or serial number, UPC or barcode, and SKU; create miscellaneous sale l...
How to Search for a Product by Name
Confirm the register is in Sale mode. Click the product search field. Type a useful part of the p...
How to Scan an IMEI or Serial Number
Place the cursor in the product search field. Scan or enter the complete IMEI or serial number. L...
How to Scan a UPC or Barcode
Place the cursor in the product search field. Scan the UPC or supported barcode. Confirm the exac...
How to Find a Product by SKU
Enter or scan the SKU in the product search field. Use the exact SKU when available. Confirm the ...
How to Sell a Miscellaneous Item
Use a miscellaneous line when the item should not be selected from inventory. Leave product searc...
How to Review and Adjust the Cart
Before checkout, compare each cart line with the merchandise in front of you. Confirm item name, ...
Discounts, Taxes & Notes
Apply discounts, control tax on individual items or the full receipt, and record receipt and cust...
How to Apply a Discount
Add the products to the cart. Select the Discount total or the relevant item discount control. Ch...
How to Add or Remove Tax from One Item
Find the item in the cart. Open its edit or tax control. Turn tax off or on for that line. Confir...
How to Toggle Tax for the Entire Receipt
At the bottom of the register, select the Tax Amount row to toggle tax for the complete cart. Sel...
Receipt Notes vs Customer Notes
Receipt Note: Information about this transaction. It stays with the receipt, such as a special sa...
Refunds & Receipt Returns
Process a direct refund or return items from an original receipt while protecting the financial a...
Choose the Right Refund Workflow
Use an original-receipt refund whenever the original sale can be found. RepairNest POS can load e...
How to Refund an Item from the Original Receipt
Navigation: Review → Receipts. Find and open the original receipt. Open its three-dot actions men...
How to Process a Direct Refund Without a Receipt
Open the Register. Select Refund mode. Search or scan the returned product. Confirm quantity, pri...
How to Process a Partial Receipt Refund
After loading the original receipt into the refund workflow: Review all eligible receipt lines. D...
Refund Safety Rules and Common Problems
Confirm you are in Refund mode before adding every direct-return line. Use the original receipt w...
Held Invoices
Pause a cart, optionally print a hold ticket, monitor held-cart counts, and safely recall or dele...
What Is a Held Invoice?
Hold temporarily saves the current cart so an employee can serve another customer without cancell...
How to Put an Invoice on Hold
Add at least one item to the cart. Select Hold beside the Cancel action. Select or confirm the cu...
How to Print and Use a Hold Ticket
When placing a cart on hold, leave Print Hold Ticket selected to print a ticket automatically. Yo...
How to Find and Recall a Held Invoice
When one or more carts are held, a Held Invoice navigation item appears with a badge showing the ...
How to Delete a Held Invoice Safely
Delete a held cart only when the customer has abandoned it or the hold was created by mistake. Op...
Register & Sales: Complete Guide
The register is the center of everyday selling in RepairNest POS. It keeps the customer, products...
Managing Instant Rebates from a Master Dealer in POS
This process explains how to correctly record instant rebates offered by a master dealer in your ...
Step 1: Understand the Incorrect Way of Recording the Sale
When you receive an instant rebate from a master dealer, they might say: you purchase the phone f...
Step 2: Open Payment Method Settings
To handle instant rebates correctly, you must create and use a dedicated payment method called In...
Step 3: Ring Up the Phone at Full Price
Now process the sale using the full price of the phone, not the discounted amount. Go back to the...
Step 4: Apply the Instant Rebate as a Payment Method
When you are on the checkout/payment screen, decide how much of the total will be covered by the ...
Step 5: Review the Receipt and Recordkeeping
Once you save the transaction, your receipt will display the correct full price, tax, and payment...