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Repair Work & Status
Manage repair details, technicians, tasks, parts, checklists, vendor work, completion, reopening, and delivery.
Repair Payments, Documents & Closeout
Collect repair payments, review payment history, print receipts, statements, invoices, and labels, refund, close, or delete repairs.
Repair Settings & Configuration
Configure repair deposits, diagnostic fees, smart part learning, loaners, labels, and repair receipts.
1. Create a Repair
Create a repair ticket from customer selection through pricing and checkout.
2. Repair Ticket Information
Open and edit the customer, device, issue, and problem details on a repair.
3. Repair Profile Navigation
Understand the repair profile, workflow steps, pricing summary, and available actions.
4. Repair Appointments
Create and manage repair appointments when enabled.
1. Repair Performance Dashboard
Read repair totals, revenue, collections, balance due, and turnaround metrics.
2. Workflow and Attention
Use pipeline stages and attention queues to prioritize repair work.
3. Repair History and Search
Search, filter, review, and act on historical repair records.
1. Core Repair Details
Edit device, category, issues, problem description, pricing, and additional information.
2. Technicians, Tasks and Parts
Assign work, track tasks, and add or remove parts.
3. Checklists, Notes and Images
Document device condition, work evidence, and internal notes.
4. Vendor Work and Loaners
Track outsourced work, vendor costs, and loaner devices.
5. Completion, Reopening and Delivery
Complete, reopen, and return the repaired device to the customer.
1. Repair Payments
Receive payments and review or correct payment history.
2. Receipts, Statements and Invoices
View and print the financial documents connected to a repair.
3. Repair Labels
Print a repair label manually or automatically.