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When one or more carts are held, a Held Invoice navigation item appears with a badge showing the number of held carts. Select the held-invoice navigation item. Identify the cart by date, customer, item count, total, or description. Select the item count if you...

Delete a held cart only when the customer has abandoned it or the hold was created by mistake. Open the Held Invoices page. Confirm the date, customer, items, totals, and description. Select Delete. Read the warning and confirm only if the cart is no longer ne...

When you receive an instant rebate from a master dealer, they might say: you purchase the phone for $1,200, but you must sell it for $1,100 and let the customer pay only $100. If you sell the phone directly by scanning it in the normal way and processing it as...

To handle instant rebates correctly, you must create and use a dedicated payment method called Instant Rebate. Go to your POS Settings menu. In Settings, search for Payment Method. Open the Payment Method configuration section. Create a new payment method. Nam...

Now process the sale using the full price of the phone, not the discounted amount. Go back to the sales screen and select the phone item again. Instead of changing the item price to $100, keep the price at the full $1,200. Ensure the line item shows $1,200 as ...

When you are on the checkout/payment screen, decide how much of the total will be covered by the instant rebate and how much will be paid by the customer. Click to proceed with payment. Enter the Instant Rebate amount you will receive from the master dealer. F...

Once you save the transaction, your receipt will display the correct full price, tax, and payment breakdown. The receipt will show the phone’s total price as $1,200. The customer will see a $1,200 item price, the correct sales tax amount, and a clear split of ...