Repair Work & Status

Manage repair details, technicians, tasks, parts, checklists, vendor work, completion, reopening, and delivery.

1. Core Repair Details

Edit device, category, issues, problem description, pricing, and additional information.

How to edit device, category, issues, and problem description

Open the Repair Profile and use the edit button beside the information being corrected. Edit the ...

How to edit repair price, tax, and additional details

Use Edit Price and Tax when the approved repair amount or tax treatment changes. Open the Repair ...

2. Technicians, Tasks and Parts

Assign work, track tasks, and add or remove parts.

How to assign a technician and manage repair tasks

Open the repair’s Review & Settle or Work Details area. Assign the technician responsible for the...

How to add, select, or remove repair parts

Add parts to document the components used and include eligible charges in the repair. Open Work D...

3. Checklists, Notes and Images

Document device condition, work evidence, and internal notes.

How to complete pre-repair and post-repair checklists

Checklists document device condition before work and the verification performed afterward. Pre-ch...

How to add repair notes and images

Use notes and images to preserve information that helps technicians and protects the business rec...

4. Vendor Work and Loaners

Track outsourced work, vendor costs, and loaner devices.

How to record outsourced vendor work

Record vendor work when part of the repair is performed outside the store. Open Work Details and ...

How to track a loaner device

When loaners are enabled, record which device was provided, who received it, and when it should r...

5. Completion, Reopening and Delivery

Complete, reopen, and return the repaired device to the customer.

How to complete a repair as Fixed or Cannot Fix

Review tasks, parts, checklists, notes, pricing, and balance. Select Complete Repair. Choose Fixe...

How to reopen a completed repair and record the reason

Reopen a repair when legitimate additional work or correction is required after completion. Open ...

How to mark a device ready and delivered

Use Device Handoff to distinguish completed work from physical return to the customer. Confirm th...

Repair Work & Status overview

Repair Work & Status covers everything technicians and managers do after intake: correct device a...