Repair Payments, Documents & Closeout

Collect repair payments, review payment history, print receipts, statements, invoices, and labels, refund, close, or delete repairs.

Receive payments and review or correct payment history.

Open the repair from Repair List or Repair Profile. Select Make Payment or Receive Payment. Revie...

Open the Repair List action menu. Select Payments List. Review each payment’s date, method, and a...

Delete a repair payment only when the payment record itself is erroneous and the authoritative pr...

View and print the financial documents connected to a repair.

Open Repair List. Open the repair’s action menu. Select View Statement. Review customer, repair, ...

When a repair has a connected invoice, choose View Invoice from the list or profile. Confirm the ...

Use a repair receipt to document a repair payment or completed repair transaction. Open the repai...

Print a repair label manually or automatically.

A repair label helps staff match the physical device to the correct ticket. Confirm DYMO is enabl...

Safely resolve unpaid, incomplete, refunded, completed, or erroneous repairs.

Use the close workflow to resolve a repair that cannot be completed or must return collected mone...

Confirm all work, parts, and checklists are complete. Verify repair status and device handoff. Re...

Delete only duplicate, test, or truly erroneous repair records. Use status, refund, and close wor...

This book explains how to receive and verify repair payments, review payment history, print recei...