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Use the close workflow to resolve a repair that cannot be completed or must return collected money. Open the repair close or completion workflow. Review whether the repair is paid and whether a balance remains. Choose the supported incomplete, cannot-fix, or r...

Confirm all work, parts, and checklists are complete. Verify repair status and device handoff. Review total, payments, and balance due. Collect required payment or follow the approved unpaid-repair action. Select the close-and-return action. Verify the repair ...

Delete only duplicate, test, or truly erroneous repair records. Use status, refund, and close workflows for real customer repairs. Open Repair List and identify the exact ticket. Review customer, device, payments, invoice, parts, and status. Resolve any extern...

Open Repair > Manage > General. Enable the minimum deposit requirement. Enter the required deposit percentage. Save Repair Settings. Start a controlled new repair and verify the deposit rule. Choose a percentage that matches business policy. Explain the deposi...

Open General Repair Settings. Enable Diagnostic Fee. Enter the fee amount. Save the settings. During repair completion, employees can be offered the configured diagnostic fee when a repair is marked Fixed or Cannot Fix. Policy and customer authorization should...

Smart part learning helps RepairNest POS remember parts associated with repair work. Open General Repair Settings. Enable Smart Part Learning. Enable automatic insertion of learned parts only when the business wants suggestions added automatically. Save and mo...

Open General Repair Settings. Enable Loaner Device. Save the settings. Verify the loaner workflow appears on eligible repairs. Create a business policy for eligibility, condition, return deadlines, deposits, and customer responsibility. Track the handoff and r...

Configure DYMO on the intake computer. Open General Repair Settings. Enable automatic DYMO label printing. Save the settings. Create a controlled repair ticket and confirm one accurate label prints. The new-repair workflow also provides a per-ticket automatic ...

Repair Receipt Settings control customer-facing repair details. Open Repair > Manage > Receipt. Choose whether to show or hide the problem description. Choose whether to show or hide the solution or completion note. Choose whether to show or hide the IMEI or s...

Use Repairs & Tickets to create a complete intake record and open the Repair Profile. The current intake follows six steps: customer, category, device, issues, intake details, and pricing. After creation, use the profile to edit allowed details and move throug...

Use the Repair Performance dashboard to track total repairs, revenue, collections, balance due, turnaround, pipeline stages, attention items, demand trends, and technician results. Use Repair List for searchable history, operational filters, totals, statements...

Repair Work & Status covers everything technicians and managers do after intake: correct device and issue details, set pricing, assign work, add parts, document condition, manage vendor work and loaners, complete or reopen the repair, and return the device. Fo...

This book explains how to receive and verify repair payments, review payment history, print receipts, statements, invoices, and labels, and safely handle refunds, incomplete repairs, closing, and deletion. Always verify processor activity and inventory consequ...

Repair Settings control minimum deposits, diagnostic fees, smart part learning, automatic learned parts, loaner availability, automatic DYMO labels, and receipt detail visibility. Settings apply only when the Repair module and related features are enabled. Tes...