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How to Configure a Cancellation Fee

Navigation: Settings → Layaway → Cancellation Policy.

  1. Enable Cancellation Fee.
  2. Choose Percentage or Fixed Amount.
  3. Enter the fee value. Percentages must be from 0 through 100; fixed amounts cannot be negative.
  4. Save the settings.
  5. Make sure the amount agrees with your posted policy and applicable rules.

When a paid layaway is cancelled, the configured fee is retained and the remaining paid amount is used for the refund calculation.