Troubleshoot Serial Number and Delivery Problems

Serial number is unavailable

Confirm the unit belongs to the correct store, is available, and is not committed elsewhere.

Wrong serial is attached

If serials are editable and the layaway remains open, correct it before delivery. If serial locking prevents the change, follow an authorized inventory correction workflow.

Cannot complete delivery

Confirm the balance is paid and every serialized quantity has a valid serial or IMEI. For multiple units, enter all requested serials in the format shown.

Never bypass serial validation by using an unrelated product or inventory adjustment.