Layaway & Prepaid Sales
Use layaway to reserve merchandise, accept deposits and installment payments, manage prepaid orders, deliver items after payment, and control deposits, serial numbers, cancellations, fees, and customer policies.
Layaway Fundamentals
Understand how layaway supports traditional item reservation, deposits, installment plans, preord...
What Is Layaway?
Navigation: Register → Layaway. Layaway records a customer’s planned purchase, payments, remainin...
Use Layaway for Reservations or Prepaid Sales
Navigation: Register → Layaway. Traditional reservation Use layaway when the store intends to hol...
When Should You Use Layaway?
Navigation: Register → Layaway. Layaway is useful when a customer wants an item but will pay over...
Understand Inventory and Serial Number Reservation
Navigation: Register → Layaway. Serialized merchandise needs special care because each physical u...
Create a Layaway
Build a layaway for the right customer, add products, set payment terms, and handle serialized me...
How to Create a Layaway
Navigation: Register → Layaway → New Layaway. Select the customer. A customer is required so paym...
How to Select the Customer and Add Products
Navigation: Register → Layaway → New Layaway. Search for and select the correct customer. Create ...
How to Set the First Payment and Minimum Deposit
The Layaway settings can require a minimum deposit as a percentage of the total. During creation,...
How to Create a Layaway Without Taking Payment
You can create a layaway now and collect the first payment later when your settings and workflow ...
How to Set Installments and a Due Date
Installments give the customer a simple payment plan while the due date sets the expected complet...
How to Add Serialized Items to a Layaway
Serialized products are tracked as individual physical units. Add the serialized product to the l...
Payments & Customer Documents
Collect payments, track balances, review payment history, and provide receipts and statements.
How to Take a Partial Layaway Payment
Navigation: Layaway → History → open the layaway. Confirm the customer and current balance. Selec...
How to Pay the Remaining Balance in Full
Navigation: Layaway → History → open the layaway. Review the remaining balance and merchandise. S...
How to View Layaway Payment History
Navigation: Layaway → History → open the layaway → Payment List. The payment list provides an aud...
How to View or Print a Layaway Statement and Receipts
Navigation: Layaway → History → open the layaway. Statement Select View Statement to show the ful...
How to Correct a Same-Day Layaway Payment
Payment deletion is restricted to the currently open day end. This protects closed financial reco...
Complete, Deliver or Cancel
Finish a paid layaway, confirm merchandise and serial numbers, or cancel it with the correct refu...
How to Complete and Deliver a Layaway
Navigation: Layaway → History → open the layaway. Confirm the customer’s identity and the correct...
How to Confirm Serial Numbers at Delivery
For serialized merchandise, the system requires the physical unit to match the recorded serial or...
How to Cancel a Layaway
Navigation: Layaway → History → open the layaway → Cancel. Confirm that cancellation is permitted...
How Layaway Refunds and Cancellation Fees Work
When a paid layaway is cancelled, RepairNest POS calculates the refund from the amount already pa...
What Happens to Reserved Items After Cancellation?
Cancelling the layaway releases its reserved merchandise so the store can sell or allocate it aga...
Layaway Settings
Configure minimum deposits, serialized-inventory behavior, cancellation fees, and customer-facing...
How to Open and Review Layaway Settings
Navigation: Settings → Layaway. Layaway settings control how the module protects serialized inven...
How to Require a Minimum Deposit
Navigation: Settings → Layaway → Minimum Deposit. Turn on the minimum-deposit requirement. Enter ...
How to Choose Locked or Editable Serial Numbers
Navigation: Settings → Layaway → Serialized Inventory. Choose Locked when the serial selected for...
How to Configure a Cancellation Fee
Navigation: Settings → Layaway → Cancellation Policy. Enable Cancellation Fee. Choose Percentage ...
How to Write and Communicate Your Layaway Policy
A useful layaway policy should tell customers: The minimum deposit and payment expectations. The ...
History, Status & Troubleshooting
Find, review, edit, and resolve common layaway issues safely.
How to Find a Layaway and Understand Its Status
Navigation: Layaway → History. Search by the available layaway or customer details, and use statu...
How to Edit an Open Layaway Safely
Navigation: Layaway → History → open the layaway → Edit. Review the customer, existing payments, ...
Troubleshoot Minimum Deposit and Payment Problems
Deposit is higher than expected Check the grand total and the percentage under Settings → Layaway...
Troubleshoot Serial Number and Delivery Problems
Serial number is unavailable Confirm the unit belongs to the correct store, is available, and is ...
Layaway Closing Checklist
Use this checklist before completing or cancelling any layaway. For delivery Correct customer and...
Layaway & Prepaid Sales: Complete Guide
Layaway gives your store a flexible way to secure future sales, collect money over time, and serv...