History, Status & Troubleshooting
Find, review, edit, and resolve common layaway issues safely.
How to Find a Layaway and Understand Its Status
Navigation: Layaway → History. Search by the available layaway or customer details, and use statu...
How to Edit an Open Layaway Safely
Navigation: Layaway → History → open the layaway → Edit. Review the customer, existing payments, ...
Troubleshoot Minimum Deposit and Payment Problems
Deposit is higher than expected Check the grand total and the percentage under Settings → Layaway...
Troubleshoot Serial Number and Delivery Problems
Serial number is unavailable Confirm the unit belongs to the correct store, is available, and is ...
Layaway Closing Checklist
Use this checklist before completing or cancelling any layaway. For delivery Correct customer and...