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Layaway & Prepaid Sales
Use layaway to reserve merchandise, accept deposits and installment payments, manage prepaid orders, deliver items after payment, and control deposits, serial numbers, cancellations, fees, and customer policies.
Layaway Fundamentals
Understand how layaway supports traditional item reservation, deposits, installment plans, preorders, and prepaid sales.
Create a Layaway
Build a layaway for the right customer, add products, set payment terms, and handle serialized merchandise correctly.
Payments & Customer Documents
Collect payments, track balances, review payment history, and provide receipts and statements.
Complete, Deliver or Cancel
Finish a paid layaway, confirm merchandise and serial numbers, or cancel it with the correct refund and fee treatment.
Layaway Settings
Configure minimum deposits, serialized-inventory behavior, cancellation fees, and customer-facing rules.
History, Status & Troubleshooting
Find, review, edit, and resolve common layaway issues safely.
Layaway & Prepaid Sales: Complete Guide
Layaway gives your store a flexible way to secure future sales, collect money over time, and serve customers who are not ready to pay the full amount today. Two useful ways to use layaway Reserve merchandise: Hold a specific item while the customer makes payme...
What Is Layaway?
Navigation: Register → Layaway. Layaway records a customer’s planned purchase, payments, remaining balance, due date, and fulfillment status. It lets the store collect a deposit or a series of payments before completing delivery. Why it helps Turn customer int...
Use Layaway for Reservations or Prepaid Sales
Navigation: Register → Layaway. Traditional reservation Use layaway when the store intends to hold merchandise for one customer while payments are collected. For serialized products, your settings determine whether a serial number is locked early or remains ed...
When Should You Use Layaway?
Navigation: Register → Layaway. Layaway is useful when a customer wants an item but will pay over time, wants to preorder an upcoming product, wants to make a deposit today, or wants a clear receipt for a prepaid purchase. Before starting Explain whether merch...
Understand Inventory and Serial Number Reservation
Navigation: Register → Layaway. Serialized merchandise needs special care because each physical unit has its own serial number or IMEI. Locked serial: Use this when a specific unit should remain committed to the layaway. Editable serial: Use this for flexible ...
How to Create a Layaway
Navigation: Register → Layaway → New Layaway. Select the customer. A customer is required so payments and documents remain connected to the correct account. Add each product and confirm quantity and price. Review taxes, discounts, totals, and the minimum depos...
How to Select the Customer and Add Products
Navigation: Register → Layaway → New Layaway. Search for and select the correct customer. Create or complete the customer profile if necessary. Search for a product and add it to the layaway. Repeat for additional items. Review quantities, prices, discounts, t...
How to Set the First Payment and Minimum Deposit
The Layaway settings can require a minimum deposit as a percentage of the total. During creation, RepairNest POS calculates and displays the minimum amount due. Review the grand total and displayed minimum deposit. Enter the customer’s first-payment amount or ...
How to Create a Layaway Without Taking Payment
You can create a layaway now and collect the first payment later when your settings and workflow allow it. Create the layaway and select the customer and products. Set the payment amount to zero or choose the collect-later option. Confirm the due date and term...
How to Set Installments and a Due Date
Installments give the customer a simple payment plan while the due date sets the expected completion date. Turn on the installment option while creating or editing the layaway. Choose the number of payments. Review the estimated amount per payment. Select the ...
How to Add Serialized Items to a Layaway
Serialized products are tracked as individual physical units. Add the serialized product to the layaway. Follow the serial-number prompt when a unit must be assigned. Verify the serial or IMEI against the physical item. If your workflow leaves the serial edita...