Recently Updated Pages
How to Sell a Miscellaneous Item
Use a miscellaneous line when the item should not be selected from inventory. Leave product searc...
How to Find a Product by SKU
Enter or scan the SKU in the product search field. Use the exact SKU when available. Confirm the ...
How to Scan a UPC or Barcode
Place the cursor in the product search field. Scan the UPC or supported barcode. Confirm the exac...
How to Scan an IMEI or Serial Number
Place the cursor in the product search field. Scan or enter the complete IMEI or serial number. L...
How to Search for a Product by Name
Confirm the register is in Sale mode. Click the product search field. Type a useful part of the p...
Understand Customer Notes, Favorites and Blacklist Warnings
Customer note: A saved note appears with a red pulsing indicator so staff know to read it. The no...
When to Use Walk-In Customer
Leave the default Walk-In Customer selected when the shopper does not want to provide information...
How to Search and Select a Customer
Open the customer selector on the register. Search by phone number whenever possible. Name search...
Best Practice: Find the Customer by Phone Number
Ask, “What is the best phone number for your account?” and search that number before trying the c...
Sale Mode vs Refund Mode
The mode switch near the top of the register controls how the next item is added. Sale: Adds posi...
How to Ring Up a Basic Sale
Open the Register and confirm Sale is selected. Ask for the customer’s phone number and select th...
Understand the Register Layout
Customer area: Search, select, or keep the Walk-In Customer. Sale/Refund switch: Determines wheth...
What Is the Register?
Navigation: Open Register from the main navigation. The register is where employees build a cart ...
Register & Sales: Complete Guide
The register is the center of everyday selling in RepairNest POS. It keeps the customer, products...
Layaway Closing Checklist
Use this checklist before completing or cancelling any layaway. For delivery Correct customer and...
Troubleshoot Serial Number and Delivery Problems
Serial number is unavailable Confirm the unit belongs to the correct store, is available, and is ...
Troubleshoot Minimum Deposit and Payment Problems
Deposit is higher than expected Check the grand total and the percentage under Settings → Layaway...
How to Edit an Open Layaway Safely
Navigation: Layaway → History → open the layaway → Edit. Review the customer, existing payments, ...
How to Find a Layaway and Understand Its Status
Navigation: Layaway → History. Search by the available layaway or customer details, and use statu...
How to Write and Communicate Your Layaway Policy
A useful layaway policy should tell customers: The minimum deposit and payment expectations. The ...