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Step 1: Understand the Incorrect Way of Recording the Sale
When you receive an instant rebate from a master dealer, they might say: you purchase the phone f...
Step 5: Review the Receipt and Recordkeeping
Once you save the transaction, your receipt will display the correct full price, tax, and payment...
Step 4: Apply the Instant Rebate as a Payment Method
When you are on the checkout/payment screen, decide how much of the total will be covered by the ...
Step 3: Ring Up the Phone at Full Price
Now process the sale using the full price of the phone, not the discounted amount. Go back to the...
Step 2: Open Payment Method Settings
To handle instant rebates correctly, you must create and use a dedicated payment method called In...
How to Apply a Discount
Add the products to the cart. Select the Discount total or the relevant item discount control. Ch...
How to Delete a Held Invoice Safely
Delete a held cart only when the customer has abandoned it or the hold was created by mistake. Op...
How to Put an Invoice on Hold
Add at least one item to the cart. Select Hold beside the Cancel action. Select or confirm the cu...
How to Find and Recall a Held Invoice
When one or more carts are held, a Held Invoice navigation item appears with a badge showing the ...
How to Print and Use a Hold Ticket
When placing a cart on hold, leave Print Hold Ticket selected to print a ticket automatically. Yo...
What Is a Held Invoice?
Hold temporarily saves the current cart so an employee can serve another customer without cancell...
Refund Safety Rules and Common Problems
Confirm you are in Refund mode before adding every direct-return line. Use the original receipt w...
How to Process a Partial Receipt Refund
After loading the original receipt into the refund workflow: Review all eligible receipt lines. D...
How to Process a Direct Refund Without a Receipt
Open the Register. Select Refund mode. Search or scan the returned product. Confirm quantity, pri...
How to Refund an Item from the Original Receipt
Navigation: Review → Receipts. Find and open the original receipt. Open its three-dot actions men...
Choose the Right Refund Workflow
Use an original-receipt refund whenever the original sale can be found. RepairNest POS can load e...
Receipt Notes vs Customer Notes
Receipt Note: Information about this transaction. It stays with the receipt, such as a special sa...
How to Toggle Tax for the Entire Receipt
At the bottom of the register, select the Tax Amount row to toggle tax for the complete cart. Sel...
How to Add or Remove Tax from One Item
Find the item in the cart. Open its edit or tax control. Turn tax off or on for that line. Confir...
How to Review and Adjust the Cart
Before checkout, compare each cart line with the merchandise in front of you. Confirm item name, ...