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How to choose details shown on repair receipts
Repair Receipt Settings control customer-facing repair details. Open Repair > Manage > Receipt. C...
How to enable automatic repair-label printing
Configure DYMO on the intake computer. Open General Repair Settings. Enable automatic DYMO label ...
How to enable loaner devices for repairs
Open General Repair Settings. Enable Loaner Device. Save the settings. Verify the loaner workflow...
How smart part learning works
Smart part learning helps RepairNest POS remember parts associated with repair work. Open General...
How to configure a diagnostic fee
Open General Repair Settings. Enable Diagnostic Fee. Enter the fee amount. Save the settings. Dur...
How to require a minimum repair deposit
Open Repair > Manage > General. Enable the minimum deposit requirement. Enter the required deposi...
How to delete a repair safely
Delete only duplicate, test, or truly erroneous repair records. Use status, refund, and close wor...
How to close a completed repair
Confirm all work, parts, and checklists are complete. Verify repair status and device handoff. Re...
How to refund or mark an incomplete repair
Use the close workflow to resolve a repair that cannot be completed or must return collected mone...
How to print a repair label
A repair label helps staff match the physical device to the correct ticket. Confirm DYMO is enabl...
How to view or print a repair receipt
Use a repair receipt to document a repair payment or completed repair transaction. Open the repai...
How to view and print the repair invoice
When a repair has a connected invoice, choose View Invoice from the list or profile. Confirm the ...
How to view or print a repair statement
Open Repair List. Open the repair’s action menu. Select View Statement. Review customer, repair, ...
How to delete an incorrect repair payment
Delete a repair payment only when the payment record itself is erroneous and the authoritative pr...
How to view the repair payment list and payment receipts
Open the Repair List action menu. Select Payments List. Review each payment’s date, method, and a...
How to receive a repair payment
Open the repair from Repair List or Repair Profile. Select Make Payment or Receive Payment. Revie...
How to mark a device ready and delivered
Use Device Handoff to distinguish completed work from physical return to the customer. Confirm th...
How to reopen a completed repair and record the reason
Reopen a repair when legitimate additional work or correction is required after completion. Open ...
How to complete a repair as Fixed or Cannot Fix
Review tasks, parts, checklists, notes, pricing, and balance. Select Complete Repair. Choose Fixe...
How to track a loaner device
When loaners are enabled, record which device was provided, who received it, and when it should r...