How to refund or mark an incomplete repair

Use the close workflow to resolve a repair that cannot be completed or must return collected money.

1. Open the repair close or completion workflow.
2. Review whether the repair is paid and whether a balance remains.
3. Choose the supported incomplete, cannot-fix, or refund action.
4. Confirm the refund amount and payment method where required.
5. Record the reason and verify the final balance.

Confirm external card refunds in the processor. Do not use payment deletion as a substitute for a refund.