How to edit repair customer and device information

Open the Repair Profile and use the edit controls beside the information that needs correction.

• Update device name, IMEI or serial, and bin location.
• Change the device category.
• Add or remove reported issues.
• Edit the problem description.
• Update alternate contact or other additional details.

Delivered repairs lock some core fields. Reopen the repair through the supported workflow when legitimate post-delivery changes are required.