Repairs & Tickets

Create repair tickets, track device work, communicate progress, and complete repairs.

Create a repair ticket from customer selection through pricing and checkout.

Create a repair ticket to record the customer, device, reported issues, intake details, and expec...

Customer Choose the customer who owns the device. Confirm the name and contact information before...

Complete intake details carefully so technicians can identify, locate, test, and return the corre...

Pricing at intake establishes the expected repair charge and any amount collected before work beg...

Open and edit the customer, device, issue, and problem details on a repair.

Open Repair and select List. Search by customer, phone, device, ticket ID, IMEI, or serial inform...

Open the Repair Profile and use the edit controls beside the information that needs correction. U...

Understand the repair profile, workflow steps, pricing summary, and available actions.

The Repair Profile combines financial information and three working stages. Repair Information: R...

Create and manage repair appointments when enabled.

When Repair Appointments are enabled, use them to reserve intake or service time before a ticket ...

Use Repairs & Tickets to create a complete intake record and open the Repair Profile. The current...