How to create a new repair ticket

Create a repair ticket to record the customer, device, reported issues, intake details, and expected charges.

Complete the six steps

1. Select customer: Find or create the customer, then continue.
2. Choose category: Select the device category or use Other.
3. Enter device: Select an inventory product when available or type the device name.
4. Select issues: Search configured issues, select all that apply, or add another issue.
5. Add intake details: Enter IMEI or serial, bin location, alternate contact, problem description, and device password or pattern when authorized.
6. Set pricing: Enter repair price, optional diagnostic fee, deposit, and tax.

Create the ticket

Select Create Ticket to save without checkout, or Create Ticket and Checkout when payment should be handled immediately. Enable automatic label printing when the intake station is configured for it.