How to use the Needs Attention queue

Needs Attention highlights work that may require immediate follow-up.

• Fixed repairs waiting for pickup
• Open repair tickets and those assigned to the current technician
• Outstanding repair tasks
• Pending repair balances
• Loaner devices still with customers

Review the queue at the start and end of each shift. Contact customers, assign technicians, collect balances, and reconcile loaners according to business policy.