How to use the Needs Attention queue
Needs Attention highlights work that may require immediate follow-up.
- Fixed repairs waiting for pickup
- Open repair tickets and those assigned to the current technician
- Outstanding repair tasks
- Pending repair balances
- Loaner devices still with customers
Review the queue at the start and end of each shift. Contact customers, assign technicians, collect balances, and reconcile loaners according to business policy.