How to Investigate a Cash Shortage Using Count History

1. Open Cash Count History for the affected date.
2. Find the closing shortage or latest non-balanced count.
3. Locate Last Balanced.
4. Note the balanced count’s exact time, employee, drawer, and shift.
5. Review transactions and cash-control activity after that checkpoint.
6. Compare cash sales, refunds, expenses, Add Cash entries, pickups, and employee changes.
7. Document the findings according to store policy.

A 7:00 PM balanced count followed by a 9:00 PM shortage focuses the review on activity between 7:00 and 9:00 PM.