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Find, review, edit, and resolve common layaway issues safely.

Understand the register layout, Sale and Refund modes, cart, totals, notes, customer area, and checkout flow.

Find customers reliably by phone number, use Walk-In Customer, and recognize notes, favorites, and blacklist warnings.

Add products by name, IMEI or serial number, UPC or barcode, and SKU; create miscellaneous sale lines; and adjust the cart.

Apply discounts, control tax on individual items or the full receipt, and record receipt and customer notes.

Process a direct refund or return items from an original receipt while protecting the financial audit trail.

Pause a cart, optionally print a hold ticket, monitor held-cart counts, and safely recall or delete held invoices.

This process explains how to correctly record instant rebates offered by a master dealer in your POS system so that your sales, cost, and sales tax are accurate, and your receipt clearly shows the full phone price and the split between customer payment and ins...