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Navigation: Review → Receipts. Find and open the original receipt. Open its three-dot actions menu and select Refund. The eligible receipt items load into the register refund workflow. Delete any cart lines the customer is not returning. Adjust quantities only...

Open the Register. Select Refund mode. Search or scan the returned product. Confirm quantity, price, tax, and serial or IMEI when applicable. Select Add. If returning another item, confirm Refund mode again before adding it because the mode may return to Sale ...

After loading the original receipt into the refund workflow: Review all eligible receipt lines. Delete every item that is not being returned. For a multi-quantity line, keep only the quantity actually returned. Confirm the refund total, tax, discounts, and ten...

Confirm you are in Refund mode before adding every direct-return line. Use the original receipt whenever possible. Never refund more than the eligible sold quantity. Match serialized returns to the physical serial or IMEI. Confirm the customer, amount, tax, di...

Hold temporarily saves the current cart so an employee can serve another customer without cancelling or completing the first transaction. For example, if a customer needs more time to choose an accessory or retrieve payment, place the cart on hold and begin th...

Add at least one item to the cart. Select Hold beside the Cancel action. Select or confirm the customer, if helpful. Enter a useful description so staff can identify the cart. Choose whether to print a hold ticket. Choose whether prices should be hidden on the...

When placing a cart on hold, leave Print Hold Ticket selected to print a ticket automatically. You can also choose to hide prices. Place the ticket with the merchandise so staff can identify the order later. The ticket can be viewed again from the Held Invoice...

When one or more carts are held, a Held Invoice navigation item appears with a badge showing the number of held carts. Select the held-invoice navigation item. Identify the cart by date, customer, item count, total, or description. Select the item count if you...

Delete a held cart only when the customer has abandoned it or the hold was created by mistake. Open the Held Invoices page. Confirm the date, customer, items, totals, and description. Select Delete. Read the warning and confirm only if the cart is no longer ne...

When you receive an instant rebate from a master dealer, they might say: you purchase the phone for $1,200, but you must sell it for $1,100 and let the customer pay only $100. If you sell the phone directly by scanning it in the normal way and processing it as...

To handle instant rebates correctly, you must create and use a dedicated payment method called Instant Rebate. Go to your POS Settings menu. In Settings, search for Payment Method. Open the Payment Method configuration section. Create a new payment method. Nam...

Now process the sale using the full price of the phone, not the discounted amount. Go back to the sales screen and select the phone item again. Instead of changing the item price to $100, keep the price at the full $1,200. Ensure the line item shows $1,200 as ...

When you are on the checkout/payment screen, decide how much of the total will be covered by the instant rebate and how much will be paid by the customer. Click to proceed with payment. Enter the Instant Rebate amount you will receive from the master dealer. F...

Once you save the transaction, your receipt will display the correct full price, tax, and payment breakdown. The receipt will show the phone’s total price as $1,200. The customer will see a $1,200 item price, the correct sales tax amount, and a clear split of ...