How to correct or move a serialized item

In this guide: Use the appropriate tool when a device has the wrong identifier, product, or location.

Choose the correct action

• Wrong location: Use an inventory transfer.
• Wrong product: Use the product-swap action from Serialized Inventory when available.
• Wrong IMEI or serial: Use the serial-swap or edit action when your permissions allow it.
• Purchase-linked record: Correct or void the related purchase rather than deleting the serial directly.

Steps

1. Find the device in Serialized Inventory.
2. Open its profile and review its complete activity history.
3. Select the appropriate edit, swap, or transfer action.
4. Confirm the replacement product, identifier, or destination.
5. Save and search the identifier again to verify the final state.

Important: Do not use itemized stock adjustments to correct serialized inventory. Every device must keep an auditable serial history.