How to add a used device

In this guide: Record a pre-owned device acquired from a customer or another source.

Before you start

• Make sure Used Inventory is enabled for the location.
• Have the customer or source, product, IMEI or serial number, condition, purchase cost, and intended selling price ready.
• Inspect the device and verify the identifier before completing the intake.

Steps

1. Open Inventory > Used Inventory.
2. Select New Used Item.
3. Choose the matching product.
4. Enter the IMEI or serial number and device details.
5. Record the condition, purchase cost, selling price, and customer or source information.
6. Add notes that will help staff identify the specific device.
7. Review the details and save.
8. Search Used Inventory for the identifier to confirm the record.

Important

Use a unique IMEI or serial number. Do not create a second record when the device already exists in Serialized or Used Inventory; review its current status and history first.