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How to Delete a Held Invoice Safely

Delete a held cart only when the customer has abandoned it or the hold was created by mistake.

  1. Open the Held Invoices page.

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    Confirm the date, customer, items, totals, and description. Select Delete.

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    1. Read the warning and confirm only if the cart is no longer needed.

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    Deleting a hold cannot be treated like completing or cancelling a financial receipt—the sale was never completed. The held work is removed, so verify the correct cart before confirming.

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