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Back Office Access

Back Office Employee Management

Sign in to the Back Office and open the employee directory.

Employee Roles

Back Office Employee Management

Create and maintain roles that control what employees can do.

Create & Assign Employees

Back Office Employee Management

Add employees and assign the correct locations and roles.

Maintain Employee Access

Back Office Employee Management

Search, edit, reassign, and safely remove employee access.

Payment Method Basics

Payment Methods & Checkout Controls

Create, display, hide, edit, and remove the payment choices employees use at checkout.

Checkout Requirements

Payment Methods & Checkout Controls

Require signatures, customer addresses, last-four card digits, tax, or multiple-card payment behavior by method.

Card Processing Integration

Payment Methods & Checkout Controls

Enable online processing, choose the payment processor, and manage the connected terminal.

Integration Bypass Security

Payment Methods & Checkout Controls

Understand payment-integration bypass and require a PIN to prevent unauthorized use.

Payment Method Troubleshooting

Payment Methods & Checkout Controls

Resolve missing methods, checkout prompts, processor issues, and bypass-PIN problems.

1. Confirm Business Essentials

Getting Started

Verify tax, business identity, time zone, policies, and payment methods before taking live transactions.

2. Prepare Your Team

Getting Started

Create employees and roles in Back Office, then choose employee language and appearance preferences.

3. Configure Store Workflows

Getting Started

Prepare wireless options, register behavior, products, favorites, shifts, and daily targets.

4. Connect & Test Hardware

Getting Started

Configure receipt printers, cash drawers, payment terminals, displays, and complete a safe opening test.

Layaway Fundamentals

Layaway & Prepaid Sales

Understand how layaway supports traditional item reservation, deposits, installment plans, preorders, and prepaid sales.

Create a Layaway

Layaway & Prepaid Sales

Build a layaway for the right customer, add products, set payment terms, and handle serialized merchandise correctly.

Payments & Customer Documents

Layaway & Prepaid Sales

Collect payments, track balances, review payment history, and provide receipts and statements.

Complete, Deliver or Cancel

Layaway & Prepaid Sales

Finish a paid layaway, confirm merchandise and serial numbers, or cancel it with the correct refund and fee treatment.

Layaway Settings

Layaway & Prepaid Sales

Configure minimum deposits, serialized-inventory behavior, cancellation fees, and customer-facing rules.