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Back Office Access
Sign in to the Back Office and open the employee directory.
Employee Roles
Create and maintain roles that control what employees can do.
Create & Assign Employees
Add employees and assign the correct locations and roles.
Maintain Employee Access
Search, edit, reassign, and safely remove employee access.
Payment Method Basics
Create, display, hide, edit, and remove the payment choices employees use at checkout.
Checkout Requirements
Require signatures, customer addresses, last-four card digits, tax, or multiple-card payment behavior by method.
Card Processing Integration
Enable online processing, choose the payment processor, and manage the connected terminal.
Integration Bypass Security
Understand payment-integration bypass and require a PIN to prevent unauthorized use.
Payment Method Troubleshooting
Resolve missing methods, checkout prompts, processor issues, and bypass-PIN problems.
1. Confirm Business Essentials
Verify tax, business identity, time zone, policies, and payment methods before taking live transactions.
2. Prepare Your Team
Create employees and roles in Back Office, then choose employee language and appearance preferences.
3. Configure Store Workflows
Prepare wireless options, register behavior, products, favorites, shifts, and daily targets.
4. Connect & Test Hardware
Configure receipt printers, cash drawers, payment terminals, displays, and complete a safe opening test.
Layaway Fundamentals
Understand how layaway supports traditional item reservation, deposits, installment plans, preorders, and prepaid sales.
Create a Layaway
Build a layaway for the right customer, add products, set payment terms, and handle serialized merchandise correctly.
Payments & Customer Documents
Collect payments, track balances, review payment history, and provide receipts and statements.
Complete, Deliver or Cancel
Finish a paid layaway, confirm merchandise and serial numbers, or cancel it with the correct refund and fee treatment.
Layaway Settings
Configure minimum deposits, serialized-inventory behavior, cancellation fees, and customer-facing rules.