Blacklist a Customer

Blacklisting adds an organization-wide warning to a customer record. Use it to alert employees about concerns such as chargebacks, repeated problematic refunds, or other documented risks.

Blacklist a customer

Open the customer's profile. Select the option to Blacklist the customer. Enter a clear, factual reason for the warning. Save the change.

Screenshot placeholder: Blacklist action and the reason dialog.

What employees will see

The warning applies across the organization. If the customer visits another location, authorized employees can see that the customer was blacklisted, the originating location, and the recorded reason.

Important: Blacklisting is a warning, not a sales block. Employees can still complete a sale after reviewing the warning and following your business policy.

Writing a useful reason

Keep the reason brief, factual, and appropriate for authorized staff. Do not include unnecessary sensitive information or personal judgments.