# 2. Repair Ticket Information

Open and edit the customer, device, issue, and problem details on a repair.

# How to open an existing repair

1. Open **Repair** and select **List**.
2. Search by customer, phone, device, ticket ID, IMEI, or serial information when available.
3. Use date and delivery-status filters to narrow results.
4. Select the repair row or choose **Open** from its action menu.

The Repair Profile shows financial totals and the workflow steps used to review, settle, and return the device.

# How to edit repair customer and device information

Open the Repair Profile and use the edit controls beside the information that needs correction.

- Update device name, IMEI or serial, and bin location.
- Change the device category.
- Add or remove reported issues.
- Edit the problem description.
- Update alternate contact or other additional details.

Delivered repairs lock some core fields. Reopen the repair through the supported workflow when legitimate post-delivery changes are required.