# How to add repair notes and images

Use notes and images to preserve information that helps technicians and protects the business record.

- Photograph visible condition, damage, included accessories, and completed work when permitted.
- Write factual notes with dates, decisions, and customer approvals.
- Avoid passwords, payment-card data, or unrelated personal information.
- Review an image before attaching it to the correct repair.
- Remove an incorrect image promptly.

Notes are not a substitute for updating the structured status, task, part, or payment fields.