1. Core Repair Details
Edit device, category, issues, problem description, pricing, and additional information.

How to edit device, category, issues, and problem description
Open the Repair Profile and use the edit button beside the information being corrected.
Edit the device name, IMEI or serial, and bin.
Select the correct device category.
Add configured or custom issues and remove mistakes.
Update the customer-reported problem description.
Save each dialog before leaving.
Core details may be locked after delivery. Reopen through the supported workflow instead of changing a completed record without context.

How to edit repair price, tax, and additional details
Use Edit Price and Tax when the approved repair amount or tax treatment changes.
Open the Repair Profile.
Review subtotal, sales tax, total, paid, and balance due.
Select Edit Price and Tax.
Enter the approved price and choose the correct tax.
Save and confirm the updated balance.
Use Additional Information to maintain bin location, serial information, alternate contact details, and technician assignment when applicable.