How to use device, issue, and technician performance The lower dashboard ranks the devices and work driving the repair business. Device categories: Categories with the most repair demand. Common repair issues: Frequently reported problems. Most repaired devices: Device models generating the most work. Technician performance: Total, fixed, delivered, in-shop, and revenue values by technician. Use these trends for staffing, parts planning, training, and marketing. Always consider the selected date range and repair volume before drawing conclusions.