How to read the repair pipeline

The pipeline shows the number and percentage of repairs at each operational stage.

• Open: Active repair records.
• In shop: Devices currently held by the store.
• Fixed: Repairs marked successfully completed.
• Ready: Devices ready for customer pickup.
• Delivered: Devices handed back to the customer.

Use the pipeline to find bottlenecks—for example, many fixed devices with few deliveries may indicate a pickup or customer-contact problem.