1. Repair Performance Dashboard
Read repair totals, revenue, collections, balance due, and turnaround metrics.
How to read the Repair Performance dashboard
Use Repair Performance to understand workload, revenue, collections, outstanding balances, and turnaround for the selected period.
- Total repairs: Repairs created in the period and the number currently open.
- Repair revenue: Total value of repairs in the period.
- Collected: Amount paid and its percentage of repair revenue.
- Balance due: Amount still outstanding.
- Average turnaround: Average completed repair time, with fastest time when available.
Change the date range at the top. An empty card means there is no matching data, not necessarily that the module is misconfigured.
How to use device, issue, and technician performance
The lower dashboard ranks the devices and work driving the repair business.
- Device categories: Categories with the most repair demand.
- Common repair issues: Frequently reported problems.
- Most repaired devices: Device models generating the most work.
- Technician performance: Total, fixed, delivered, in-shop, and revenue values by technician.
Use these trends for staffing, parts planning, training, and marketing. Always consider the selected date range and repair volume before drawing conclusions.