Refund Safety Rules and Common Problems

• Confirm you are in Refund mode before adding every direct-return line.
• Use the original receipt whenever possible.
• Never refund more than the eligible sold quantity.
• Match serialized returns to the physical serial or IMEI.
• Confirm the customer, amount, tax, discount, and refund payment method.
• Layaway and repair payment receipts must be refunded from their own module, not the general receipt list.

A completed refund becomes part of the financial record and its refunded quantity cannot simply be returned to an unrefunded state. Refund receipts are not ordinary sales receipts that staff should delete or reverse. If a mistake is completed, stop and follow an authorized manager or accounting correction process.