How to Put an Invoice on Hold Add at least one item to the cart. Select Hold beside the Cancel action. Select or confirm the customer, if helpful. Enter a useful description so staff can identify the cart. Choose whether to print a hold ticket. Choose whether prices should be hidden on the ticket. Select Hold to save the cart. The register is now ready for the next customer. Use a name, order detail, or other non-sensitive description that makes the held cart easy to recognize.