How to Delete a Held Invoice Safely

Delete a held cart only when the customer has abandoned it or the hold was created by mistake.
Open the Held Invoices page.
Confirm the date, customer, items, totals, and description.
Select Delete.
Read the warning and confirm only if the cart is no longer needed.
Deleting a hold cannot be treated like completing or cancelling a financial receipt—the sale was never completed. The held work is removed, so verify the correct cart before confirming.