What Is Layaway? Navigation: Register → Layaway. Layaway records a customer’s planned purchase, payments, remaining balance, due date, and fulfillment status. It lets the store collect a deposit or a series of payments before completing delivery. Why it helps Turn customer interest into a documented commitment. Make higher-priced products easier to purchase over time. Keep every payment, balance, statement, and receipt together. Offer preorders or prepaid sales for merchandise that arrives later. Use your store policy to explain deposits, deadlines, cancellation fees, refunds, and when merchandise becomes reserved.