# Troubleshoot Minimum Deposit and Payment Problems

## Deposit is higher than expected

Check the grand total and the percentage under Settings → Layaway. The minimum is calculated from the total.

## Payment will not continue

Confirm a valid customer is selected, the amount meets any required minimum, and it does not exceed the remaining balance.

## Payment cannot be deleted

Only payments in the current open day end can be deleted. Use an approved refund or accounting correction for older payments.

## Balance looks wrong

Review the complete payment list, cancellations, refunds, and same-day corrections before entering another payment.