Favorite Behavior & Maintenance
Control automatic closing, update shortcuts, remove old favorites, and troubleshoot access.
- How to Turn Automatic Closing On or Off
- How to Update or Remove Favorite Shortcuts
- How to Turn Favorite Products Off
- Favorite Products Troubleshooting
How to Turn Automatic Closing On or Off
- Open Settings → Favorite.
- Find Auto Close Favorite Dialog.
- Turn it on if the Favorites window should close after one tile is selected.
- Turn it off if employees need to select several tiles before closing the window.
- Select Update.
This setting changes the selection experience; it does not change which tiles are available or how they add items to the cart.
How to Update or Remove Favorite Shortcuts
Review Favorites whenever products, prices, or store workflows change.
Update the grid
- Add a new shortcut with the current product, name, price, and color.
- Move or resize tiles to improve access.
- Remove a tile that is obsolete, duplicated, or rarely used.
Use the delete action on the favorite tile while working in Favorite settings. Removing a favorite shortcut does not mean deleting the underlying inventory product.
For a changed miscellaneous price or identity, remove the outdated shortcut and add the correct one.
How to Turn Favorite Products Off
- Open Settings → Favorite.
- Turn Toolbar Icon off.
- Select Update.
The top-toolbar shortcut is hidden, so employees no longer see Favorites there. You can turn it on again later and continue using the configured grid.
If an individual shortcut should no longer be used while the feature remains available, delete only that tile instead.
Favorite Products Troubleshooting
The Favorites icon is missing
Open Settings → Favorite, enable Toolbar Icon, and select Update. Refresh the register if necessary.
A product does not add to the cart
Confirm the underlying product is active, available to the location, and eligible for the normal register workflow. Search for it normally to identify a stock or product issue.
A miscellaneous tile cannot be added
Confirm it has a name and a selling price greater than zero.
The window closes too soon
Turn Auto Close Favorite Dialog off when several favorites must be selected in one visit.
The grid is difficult to use
Remove low-use tiles, regroup items, and apply a simple, consistent color system.