# Mark a Customer as Favorite or VIP

Mark an important customer as a favorite so employees can recognize that the customer may deserve special attention.

## Mark a customer as a favorite

1. Open the customer profile, or find the customer from an available customer search.
2. Select the **heart** icon.
3. Confirm that the heart appears selected.

[![Screenshot 2026-09-02 at 10.54.53 AM.png](https://help.repairnestpos.com/uploads/images/gallery/2026-09/scaled-1680-/screenshot-2026-09-02-at-10-54-53-am.png)](https://help.repairnestpos.com/uploads/images/gallery/2026-09/screenshot-2026-09-02-at-10-54-53-am.png)

*Heart icon on a customer profile before and after selection.*

The favorite indicator is visible when employees encounter that customer in supported customer-search and profile views. It is an internal status and does not prevent or change sales.

## Remove favorite status

Select the heart again when the customer should no longer be marked as a favorite.