# Back Office Employee Troubleshooting

## An employee cannot sign in

Confirm the employee has an active assignment for that location and the correct PIN.

## A role is missing

Open Manage Roles and verify the role exists before assigning it.

## The employee sees the wrong tools

Review the role assigned at the current location; the same employee may have different roles elsewhere.

## An employee appears twice

Search the full directory before creating a new record. Update the existing employee when appropriate.